All of our prints are carefully checked and packaged using acid-free paper and are printed and signed by each individual artist for Paper Journal. We're sure you'll love your print, but if for any reason you are not happy with it, you can return it for a credit note or full refund.
All of our books and zines are carefully checked and packaged prior to postage. We're sure you'll love your new purchase, but if for any reason you are not happy with it, you can return it for a credit note or full refund.
CONDITIONS OF RETURN
Please mail us within 7 days after receiving your item. The item will need to be returned to us within 21 days, ensuring the original supplied packaging is used to re-pack the item. Once the return has been accepted, your purchase amount (minus original postage) will be refunded to your Paypal or bank account (we can only make a refund if the item is returned in its original condition), or a credit note will be issued. Please note that you are responsible for return postage.
All of our items are very carefully checked before they are packaged and dispatched. In the very rare and unfortunate occasion there is damage caused by shipping, please let us know within 7 days via email, including a short description and photo of the damage. Within 21 days, please return the item in its original packaging. We will ensure to replace your damaged item with the next one in the edition, or should the edition be sold out, a credit note or full refund will be issued.
We will not be held responsible for any lost items posted as standard delivery. If our recorded or special delivery option is chosen and your item does not arrive within the specified delivery time, please contact us and we will attempt to resolve the issue with our postage carrier (please allow up to 21 days). Should the item remain lost we will either replace it with the next one in the edition, or should the edition be sold out, a credit note or full refund will be issued.
Please refer to our Terms & Conditions for further details.